Senior Order Management Representative - Maternity cover
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Order Management Representative and help us do what we do best: propelling business forward.
In this role, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery and to resolve operational and administrative issues. We seek someone curious to learn about Progress’s customers, products, and processes and willing to interact with various people and job functions.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Order Management Representative and help us do what we do best: propelling business forward.
In this role, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery and to resolve operational and administrative issues. We seek someone curious to learn about Progress’s customers, products, and processes and willing to interact with various people and job functions.
Please note that this is a maternity cover role with a duration of approx. 1-1,5 years.
In this role, you will:
In this role, you will:
- Manage customer transactions with a high degree of accuracy, including but not limited to purchase orders, invoices, credit memos, credit card payments
- Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary
- Assist with customer support via incoming emails, calls, chats, or tickets
- Built efficient and effective responsiveness to existing operations and help define new operational strategies
- Participate in Continuous improvement projects and be active in the Lean process improvement efforts
- Review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc.
- Create and analyze reports as needed to support processes, metrics, and projects when necessary.
Your background:
- Previous experience in order management, customer service, and sales support
- Ability to work well with remote teams and in a fast-paced environment
- Excellent communication and organizational skills
- Proficiency in English
- Self-motivated and able to work both independently and as part of an international cross-functional team, with a strong sense of responsibility, accountability, and commitment
- Ability to solve practical problems and deal with a variety of concrete variables
- Experience with Salesforce or other CRM and strong Microsoft Office skills
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation:
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation:
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health
- 30 days paid annual vacation
- An extra day off for your birthday
- 2 additional days off for volunteering
- Premium healthcare and dental care coverage
- Additional pension insurance
- Well-equipped gym on-site with CrossFit equipment and a climbing wall
- Co-funded Multisport card
- Daycare Center for your little ones onsite
- Flexible working hours and opportunity to work from home
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Apply now!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!